THAILAND EXPAT ASSISTANT · SUPPORT
A little help,
when you need it.
Support for forms, reminders, saved addresses and app issues.

Contact YU JIXUN
Tell us the app version, your device and system version, and what happened. A screenshot with private details hidden can help. Please do not send passport scans, identity numbers, passwords or backup passwords for routine support.
Common questions
How do I fill and print a form?
Open Common Forms, choose a supported form and select a family member. Check passport and arrival details, select or enter an address, then tap Preview. Review the PDF before exporting or printing. Sign by hand after printing. Blank forms and examples are also available.
Why did my reminder not appear?
Check the saved date, reminder choices and notification permission. Notification time is set in Settings using Thailand time. iOS Focus, notification settings and the device state can affect delivery or visibility. The pending list contains future alerts handed to iOS, not a permanent history of delivered notifications. Opening the app or changing dates refreshes the rolling queue.
Are visa validity and permitted stay the same?
They are separate fields. Use the dates on your visa and the current entry or extension stamp, respectively. A 90-day reporting receipt does not extend permitted stay. Confirm an unclear date with the responsible authority.
Can I correct an address or recognition result?
Yes. Review the recognized components, including house number, development or condominium name, soi, road, subdistrict, district and province. You can edit them before saving or generating a form. Location-derived addresses may be approximate.
How do I report incorrect office information?
Use the confirmation or correction controls in the office details. Explain what you checked and when. Selected photos can be sent by email after you confirm sending. Please hide personal information and other visitors’ faces. Submissions are reviewed; sending feedback does not automatically mark an office verified.
How do I back up or delete my information?
Use Settings → Backup & Restore to export an encrypted file. Store it safely; a forgotten password cannot be recovered. Delete personal records or photos through their controls, or remove the app and its local data. Exported PDFs, backups and information already sent to support are managed separately. See the privacy choices below.
Does the app file an application for me?
No. It helps prepare forms, documents and reminders. You remain responsible for checking and signing forms and completing the required procedure with the relevant office.
中文支持
如遇填表、提醒、地址识别或其他问题,请发送邮件到 jhonbelleservice@outlook.com。说明应用版本、设备、系统及复现步骤即可。需要截图时请遮住私人资料,常规支持无需发送护照、证件号码或备份密码。
自动填表需要先核对个人资料和地址,再预览、导出或打印。识别结果和定位地址都可以修改。提醒依据保存的日期和设置安排,系统的专注模式及通知权限可能影响显示。移民局信息或材料有变化时,可在详情内提交核实或更正;带照片的反馈由你确认后通过邮件发送。